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You Can’t Lead by Consensus

I was recently speaking with a friend about some professional challenges he was facing. To the outside world everything seemed fine – he was achieving his KPIs, his team were working well and his customers were happy. But my friend could see trouble ahead with this well oiled machine. He just couldn’t identify the cause. [...]

Recent Posts

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Be a Leader, Not a Boss

I have always believed in the power of business culture – to not just set the direction of your company but to accelerate results, improve decision making and drive performance. If you can get your culture right it will set the foundations for your success. So I was interested to think through Geoffrey James’ article [...]

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Customer Relationships from the Outside In

I can remember when customer relationship management (CRM) was the shiniest new toy in the IT bag of tricks. I was working with Tom Siebel and some of the smartest executives in the industry and we felt like we were ahead of the curve. Back then, contact management systems were the lifeblood of every business [...]

Leadership

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Be a Leader, Not a Boss

I have always believed in the power of business culture – to not just set the direction of your company but to accelerate results, improve decision making and drive performance. If you can get your culture right it will set the foundations for your success. So I was interested to think through Geoffrey James’ article [...]

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Innovation

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Going Gaga–Leadership and Reinvention

One of the most enjoyable series of blog posts I have written was looking at the leadership styles of celebrities. I started with Britney Spears and Madonna, moved on to Angelina Jolie and eventually ended up with Conan and Leno – and in each of these celebrities I found some insight worth sharing. But these [...]

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Glass Ceiling

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Women to Drive High Tech Growth

It seems that the global financial crisis is prompting a wide-ranging re-think on the role of women in leadership. The Shriver Report indicated that, in total, the US working populations are balancing out – with women now comprising 50% of the total for the first time ever. Yet, as Vivek Wadhwa points out, “There are [...]

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