Nina Nets it Out - Leadership perspectives by Nina Simosko
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You Can’t Lead by Consensus
I was recently speaking with a friend about some professional challenges he was facing. To the outside world everything seemed fine – he was achieving his KPIs, his team were working well and his customers were happy. But my friend could see trouble ahead with this well oiled machine. He just couldn’t identify the cause. [...]
Be a Leader, Not a Boss
I have always believed in the power of business culture – to not just set the direction of your company but to accelerate results, improve decision making and drive performance. If you can get your culture right it will set the foundations for your success. So I was interested to think through Geoffrey James’ article [...]
Customer Relationships from the Outside In
I can remember when customer relationship management (CRM) was the shiniest new toy in the IT bag of tricks. I was working with Tom Siebel and some of the smartest executives in the industry and we felt like we were ahead of the curve. Back then, contact management systems were the lifeblood of every business [...]
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