Are You an 18 Second Boss?

I have a task for you. During your next customer call, or a team meeting – ask about pain points. Delve into the issues that your customer or your team has. Ask for the number one issue and ask for the context so that you can adequately understand it. Now, time...

Why Talk Kills Meetings

We have all been there. The meeting. A room full of folks listening to a speaker, occasionally taking the baton and sharing some insight, knowledge or point of view — but generally the talk is all one-way. Research, however, shows us that it is actually the...