You Can’t Lead by Consensus

I was recently speaking with a friend about some professional challenges he was facing. To the outside world everything seemed fine – he was achieving his KPIs, his team were working well and his customers were happy. But my friend could see trouble ahead with this...

Are You an 18 Second Boss?

I have a task for you. During your next customer call, or a team meeting – ask about pain points. Delve into the issues that your customer or your team has. Ask for the number one issue and ask for the context so that you can adequately understand it. Now, time...